casinoroom

jakieś 4miesiące temu, jak wpłacałem depo, trafiłem wygraną na steam tower prawie 1k pln, normalnie dodało i za chwilę znikła ta wygrana (pieniądze) pisałem na lc, wysłali mi historię ale tam tylko 500spinów widzę i nie ma nawet tej wygranej ani wcześniejszej też, około 1k ale na starburście szukałem programu jakim wyświętlę ten plik i excelem się udało i to wszystko tyle trwa... nie potrafię się dogadać po angielsku tam poprostu a chodzi o to aby przekazali sprawę do operatora (NETENT'a) tak przypuszczam bo w betsafe jak na live byłem i miałem obstawione i problem wyskoczył to normalnie po 2tyg oddali pieniądze) ale betsafe zgłosił tam problem a w casinoromie na tym slocie też co chwilę wyskakiwało że gra niedostępna itp

pilonek to jest sprawa czysto techniczna, nie wiem może jakiś błąd systemu ale w tej kwestii nie sądzę aby mógł Ci ktoś pomóc z forum. Musisz to z support kasyna załatwić.

no właśnie wiem a oni muszą do netenta miałem kiedyś na live w betsafe tak ale nie mogę się dogadać po angielsku :O dlatego tyle czasu to zajmuje kurcze a twin to ja nie wiem na sb jak wchodzi to cicho jest nic nie pisze

Customer Support Chat
MarcusSupport Agent
Good

Sofia Hello Patryk Z, welcome to Casino Room Live Chat, how can I help you?

Patryk Z teemu online?

Sofia just a moment please

Patryk Z ok

Sofia not at the moment

can i help you

Patryk Z please send me history games

26.12.2015

teemu write yesterday is send today

Sofia just a moment please

Patryk Z ok

Sofia we are working on it and will notify you when we have it

Patryk Z ok

You have been transferred to: Marcus.

Marcus Hello Patryk

what is it that you would like to know about your session history

what date and what game?

Patryk Z 26.12.2015

all

Marcus ok give me a moment to get this over with

just a minute please

Patryk Z ok

Marcus 2923448_PLN session.pdf

Is there anything else I can do for you?

Patryk is there anything else that you need?

Patryk Z please search my win:P

Marcus what do you mean

Patryk Z mymy.png

im win and cash add and one moment delete:(

im look history and don't look win

problem is operator NETENT

understand?

Marcus no I dont

Patryk Z steam tower win

look

mymy_(1).png

cash add and one moment delete

don't add casha:(

please add my win cash

problem is game operator netent please send request

look all history and search my win game steam tower:)

mymy_(2).png

delete my win and delete win cash:(

understand?

Marcus that counts the total win amount

you actually won more that day 1363.85 on Steam Tower

Patryk Z and win starburst

over 700pln

Marcus 1332 in starburst

Patryk Z ok lose?

Marcus you can check this yourself with the game history I sent

you lost everything

Patryk Z don't all im don't lose 978pln

im lose roulette is hmm max 1500pln

Marcus you lost 48.23 PLN that is your deposit

and you lost what you won as well

you played thousands of rounds

but the games are transparent

and everything's in order

you ahve received the game history

so I would like to close this ticket now

Patryk Z one moment

im don't look win 978pln is the history

game steam tower

Marcus you need to add all the wins

then it makes sense

Patryk Z im don't look my win 978pln game steam tower

Marcus that is the total amount won

what the profile page shows

I already provided the game audit

if you have any questions please go through this file that I sent

that is the official game audit

thank you for contacting us, I will close the ticket now

Patryk Z moment

im search my win 978pln game steam tower

and don't look my win

Marcus you need to add every single win Patryk

I already explained that

that is the official game audit

it's very clear and transparent

Patryk Z one moment im last search Read

Marcus you can take your time

and check the game history yourself

or put it into excel

and add the totals

I need to close the chat as we have customers waiting on the line

everything's in order with your account

take your time to check the game audit

you will see that it's 100% clear

have a nice day

Marcus has closed the chat.

Start the chat again

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